1. Return Policy Thank you for choosing roncuksio.com for your purchases. If you are not satisfied with the products you have purchased, we offer a return service. Please contact us within 30 days of receiving the goods, and we will do our best to resolve any issues you may have.
2. Return Conditions

• Please ensure that the products are unused, in their original packaging, and accompanied by the purchase receipt.
• Customized or personalized products are generally not eligible for return, except in the case of product defects.
• Returns of products not purchased from roncuksio.com will not be accepted.

1. Return Procedure

• Before initiating a return, please contact our customer service team and provide your order information and reason for the return.
• Our customer service team will guide you through the return process and provide the return address and instructions.

1. Refund Process

• Upon receiving the returned products, we will conduct an inspection and verification.
• Once the return is approved, we will process the refund within 7 business days.
• The refund will be issued to your original payment method and may take a few business days to reflect in your account.

1. Exchange Policy

• If you receive a product with quality issues, please contact us promptly and provide relevant evidence and photos.
• Upon confirming the issue, we will offer an exchange service. If the desired product is out of stock, we will proceed with a refund.

1. Shipping Fee Refund

• If the returned products have quality issues or were shipped incorrectly, we will be responsible for refunding your shipping fees.
• For returns not related to quality issues, the shipping fees will be borne by you.

1. Refusal of Receipt

• Returns that have not been confirmed by us in advance will be refused and not processed.
• Please contact our customer service team before initiating a return to ensure a smooth return process.

1. Customer Service

• If you have any questions or need assistance regarding returns, please feel free to contact our customer service team.

Please note that the return and exchange services apply only to products purchased directly from roncuksio.com. Different purchase channels may have different return and exchange policies, so please carefully read the relevant policies before making a purchase.